Question 1

How is pricing calculated?

Accepted Answer

Rates are based on square metreage, the current condition of the space, and how often you'd like service. Every quote is fixed in writing before we start — no add-on surprises.

Question 2

Are your cleaners insured and background-checked?

Accepted Answer

Yes — every technician passes a background check, completes paid training, and is covered under our liability policy before their first solo job.

Question 3

Do you supply your own equipment and products?

Accepted Answer

Always. Our teams bring commercial-grade tools and plant-based, non-toxic products at no extra charge.

Question 4

Are the cleaning products safe around kids and pets?

Accepted Answer

Yes. Everything we use is biodegradable and non-toxic, and safe for households with children, pets, or allergy sensitivities.

Question 5

Do I need to be home during the appointment?

Accepted Answer

No. Most clients leave access instructions or a lockbox code. Our insured, vetted crews are trusted to work unsupervised.

Question 6

What happens if I'm not happy with a clean?

Accepted Answer

Flag it within 24 hours and we'll send a technician back to fix it at no charge — that's our standing guarantee.

Question 7

Can I book a single visit, or does it have to be recurring?

Accepted Answer

Either. One-off deep cleans, move-in/move-out jobs, and weekly, bi-weekly, or monthly recurring plans are all available.

Question 8

How far ahead should I book?

Accepted Answer

2–3 days is typical for standard cleans. Same-day and next-day slots are often available for urgent requests — just ask.

Question 9

What payment methods do you take?

Accepted Answer

Credit card, e-transfer, and invoicing for commercial accounts. Payment is collected once the job is complete.

Question 10

Do you handle emergency or last-minute cleaning?

Accepted Answer

Yes — call or message us and we'll do our best to get a crew out the same day.

A closer look at our work